Terms Of Service
Online pre-booking services are for informational purposes only and are intended to allow the user to check the availability of a room in the allocated hotel or city. The user will receive an email within 24 hours, will be forwarded after booking and approved by Mineo Hotel. The user must confirm the booking confirmation and immediately notify Mineo Hotel of any errors in writing.
When using the Service, the user receives an email confirmation confirming that the purchase orders are in the process of being approved. If you are a customer, you will receive an email confirming this after the corresponding payment has been made for your reservation; this email will be used as proof of your reservation. The name on the credit card used to make the booking must correspond to the guest staying at the property. The credit card used to make the reservation is requested to verify that the information provided on arrival is correct.
Credit card is only a guarantee. There is no charge for cancellation in advance, provided that the cancellation by the user is made before the deadline specified in each country (local time at the hotel) on the date of arrival. After passing this threshold, Mineo Hotel will receive a cancellation fee as compensation for the first night (including VAT and taxes).
Minors under the age of 18 staying in the Hotel must be accompanied by their parents, teachers or other duly authorized adults. Hotel staff may require relevant documentation identifying adults as parents/teachers of authorized persons.
Prices are valid only in writing and for the specified period. Mineo Hotel reserves the right to change these prices without prior notice where there are justified reasons.
The user undertakes to use the services in accordance with these general terms and / or purchasing conditions as well as the law, moral standards, good customs and public order. As a result, user services may damage the services, Mineo Hotel and / or its image, which in any way, may damage the rights and interests of the third parties specified in these general terms and / or conditions of purchase.
The online check-out form shows the total price the user must pay during their stay at Mineo Hotel. The price shown on the online check-out form is the price corresponding to the purchase of services provided by Mineo Hotel (plus VAT and applicable taxes) by the user and, where applicable, additional costs that the user may incur before the day. All additional costs used by the user during their stay at Mineo Hotel and are not included in their initial booking for the room are accepted by the user (including but not limited to the following): start price, lunch or dinner at the hotel restaurant, mini bar purchase, hotel car park, etc.)
The personal data provided will be retained throughout the contractual relationship and, after termination in the same manner, during the limitation period in legal proceedings that may arise from it.