Privacy Policy

Who are we?

Address of our website:


Credit card is only a guarantee. There is no charge for cancellation in advance, provided that the cancellation by the user is made before the deadline specified in each country (local time at the hotel) on the date of arrival. After passing this threshold, Mineo Hotel will receive a cancellation fee as compensation for the first night (including VAT and taxes).


If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Website visitors can download and remove any location information from images on the website.


If you leave a comment on our site, you can choose to save your name, email address and website in cookies. These are for your convenience, so you don’t have to fill in your information again if you leave another comment. These cookies remain for one year. If you visit our home page, we will set up a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is discarded when you close your browser. When you log in, we’ll save a few cookies to save your login information and screen display selection. Login cookies remain for two days and display options cookies for one year. If you select “Remember me,” your login will continue for two weeks. If you sign out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie is saved in your browser. This cookie does not contain any personal data and only shows the article ID of the article you are editing. Time out after 1 day.

Content embedded from other sites

Articles on this site may contain embedded content (e.g., videos, images, articles, etc.). Content embedded from other websites behaves exactly the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, track them embedded by a third party, and monitor your interaction with this embedded content, including tracking your interaction with the embedded content if you have an account and are logged on to that website.

Personal information we collect

We collect personal information at every point of contact or guest interaction, and we may collect personal information in all aspects of our business. This personal information may include: your name, postal address, billing address, email address, telephone number; information about your booking, stay or visit at a property; you are participating in a membership or loyalty program; participating in a competition, lottery or marketing program (even if you do not stay in one of our hotels); information about your purchase of a product or service; your personal characteristics, nationality, income, passport number and date and place of issue; your travel history; payment information, such as your billing card number and other card information, as well as authentication information for mobile billing and other billing and account information; guest preferences; your marketing and communication preferences; information about the vehicles you can bring to our facilities; Your assessments and opinions about our Brand Portfolio or facilities (if identified or associated with you); your frequent flyer or travel partner program membership and member number; your hotel, airline and rental car packages you booked; the groups that you are connected to stay in hotels; the information you provide for membership and account applications, and any other information you choose to provide to us or other information we may obtain. We may request information about people traveling with you, including their names and frequent flyer numbers and the age of the rental car driver. We may also collect information about conversations, including recording or monitoring customer service calls and other messages, such as in-app messages and SMS, for quality assurance and training.

How long will we keep your data?

If you leave a comment, the comment and metadata are stored indefinitely. This way, we can automatically recognize and approve your follow-up comments instead of keeping them in the audit queue. For users who register on our website, we also store the personal information they provide in the user profile (if any). All users can view, edit, or delete their personal information at any time (except for changing username). Website administrators can also view and edit this information.

What are your rights to your data?

If you have an account or comments on this site, you may wish to receive an exported file of the personal data we hold about you, including the data you provide to us. You may also wish to delete any personal data we hold about you. This does not include any data that we have to comply with for administrative, legal or security purposes.

Where we send your data?

Visitor comments can be checked automatically through the unwanted comment detection service.

Our contact information

You can always call +90 212 235 50 00 for your hotel reservations and questions.

How we protect your data?

Mineo Hotel will take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction; and (ii) keep personal information accurate and up to date. Mineo Hotel employs a robust internal team of dedicated security professionals who are responsible for creating, updating and managing Mineo Hotel’s security program. Mineo Hotel’s Global Information Security team includes, among other things, monitoring systems for potential intrusions, responding to potential incidents, supporting the security of plant-level information, regularly reviewing and updating the security controls that Mineo Hotel uses to protect data Is responsible for providing training on Mineo Hotel’s information security program. In the event of a safety incident, Mineo Hotel will inform regulatory regulators and / or consumers in accordance with applicable laws or regulations. We also require our affiliates and service providers to whom we share personal information to make reasonable efforts to protect the confidentiality of personal information about you. For online transactions, we use reasonable technological measures to protect the personal information you send us through our site. Unfortunately, no security system or data transmission system over the Internet can have a 100 percent security guarantee. For your own privacy protection, please do not email us your payment card numbers or other confidential personal information. We do not contact you via mobile / text message or email to request confidential personal information or payment card details. We’ll only ask you for payment card details when you book by phone or book a campaign package.

Which third parties are receiving data from?

In addition, airlines may receive information from other partners, including payment card; we may collect information from you from third parties, including information from social media services that are consistent with your settings on such services, and information from other third-party sources that have a legal right to share your data with us. We use and share this information for the purposes set out in this Statement (we may attach this information to other information that belongs to you in our files).